Customer Testimonials
SERVICE DEPARTMENT EXPERIENCE
I purchased my Kia many years ago through Roundtree Moore Kia in Lake City, and I have used their services for several years. Over this time, I have seen some people come and go, but their current employees are quite impressive.
For example, the new Kia that I purchased at Roundtree Moore in 2019 has nearly 100,000 miles, which means my factory warranty will soon expire. I was concerned and unsure of what I should have done and or inspected before the end of my warranty. Alternatively, how could this change the future service of my vehicle? And of ... Read More DealerRater - Feb 18, 2026
Went to car lot for a 2016 Chevy trac 10500 approximately. Couldn't finance me on that but oh could on a 2021 jeep compass for 28000 for 1500 down and 6 to 7 a month . HOW?????.Really
Customer service is poor. Review contracts closely and don’t assume anything will be given as a standard even on certified vehicles.
Lot and back and forth with this dealership when you are trying to but a car. They will try to get at least $10k over MSRP for the vehicles. They also speed through the contracts so you don't catch everything they slide in. Expect your finance amount to end up being more than what you originally agreed to. Customer service through email will not get back to you. Nether with anyone at the dealership once they sale the vehicle. Do yourself a favor and buy from somewhere else.
BUYERS BEWARE!
I wanted to share my car buying experience with RoundTree Kia of Lake City this past Tuesday. Husband and I found this 2023 Kia Carnival SX Prestige, or what we thought and was listed as a "Prestige" trim level. This is the trim level we were wanting. Found it on Monday night, called up first thing Tuesday and started negotiating by 10am, we were serious! Before we ran our credit and got a draft from our bank we wanted to have the hard numbers and a deal in place before hand. By 4pm finally got to a ... Read More DealerRater - Jun 30, 2022
Rountree Moore Kia is great! I just bought a new 2023 Kia Carnival from them. Such a painless and easy buying process: fast, friendly, helpful, and reasonable. My salesman was Peyton Newsome! Peyton is awesome. Peyton worked me a great deal! He was friendly and wonderful cars salesman. He drove 4 hours roundtrip late at night to deliver my car. Buy from Rountree Moore Kia and ask for Peyton Newsome.
Horrible customer service, asking $20k over msrp, lying about selling over 6 EV6 at over $20k.
Sales manager was not willing to work with me at all. To start, they listed the vehicle online for $38,000, but then added $2,000 in options that they add without you asking. These options include a $400 sanitation fee, a $700 fabric and paint protector, $200 window water repellent, among a couple other things. Next they tried to offer me $3000 less than my trade-in was worth. I had done my research and taken my vehicle to a couple dealerships to get a range for the trade. Average trade-in value I got was around $9300 but Rountree Kia only offered me $6500. When questioned about the trade-in value ... Read More DealerRater - Nov 7, 2021
After having my car almost 4 months in the service shop with no updates and no time line when it would be done I get my car back and my tools that were in the car went from behind the 3rd row to dumped out on the floor board behind passenger front seat another tool box with a set of about 25 different shop vacuum attachments was taken from the far back as well to dumped all over the back seats and floor board as if it was thrown across the car. My toolbelt has gone missing as well. My suv was ... Read More DealerRater - Jul 8, 2021
I hate car shopping because of pushy salesmen and how long the process takes. My experience at Roundtree was by far the best experience I’ve ever had. Walt was very informative and kind along with everyone else. My family and I were out fairly quick! I highly recommend Roundtree and I love my Kia!!!! Thanks guys!!!!
Sales team was about to answer our questions and get us in and out quickly. We love our new Telluride SX! Thanks Walt and Justin.
Customer service was great, they worked with me and helped me drive off the lot in a car of my own. Thanks Walt you are amazing!!!!!
Really couldn't ask for more, the entire experience was painless. The truck was priced very fairly with no surprises. I enjoyed dealing with Mr. Dave Powell and crew and impressed with their no nonsense approach.
Walt Guy was a pleasure to work with. The experience with online car buying was super easy. Walt’s professionalism was excellent. Recommend this dealership and the salesman.
Great experience working with Walt and Rountree Moore Kia. They provided me with the best deal and even delivered the vehicle to my residence (1+ hours away) free of charge. They quickly responded to all my questions and seemed to go out of their way to put me in a new car. If your looking for a fair deal and a dealer who's employees stay engaged with their customers then look no further than Rountree Moore Kia...thanks Walt!
Walt and the team at KIA went out of their way to make my purchase the right one for the best price! From the moment I called Walt, I knew I went to the best dealer in the state of Florida and Eastern Seaboard. I had a unique situation where I could purchase in one of three states. Walt sent me several options that were lower than ALL of the competitors!!! His price could not be beat! That’s not the impressive part. I initially selected a KIA Soul Plus but changed my mind after delivery. I called Walt and ... Read More DealerRater - Feb 23, 2019
Awesome caring honest people that works hard to make my dreams come true. Will be referring others to Tammy.Tammy and staff very friendly and caring about my wishes.
Went in for service on my 2017 sorento and came home with a 2019 Kia Optima S with cheaper payments. Has great service through my whole experience
Tammy bell my sales rep. Was knowledgeable, efficient, willing to go the extra mile. I definitely recommend rountree moore kia and Tammy to anyone looking for a new car and a no hassle experience.
Tammy and the entire staff at Rountree Kia are amazing!!! Tammy's attention to detail and true dedication to customer service are above and beyond anything I've ever experienced when buying a vehicle! I will definitely call Tammy when I'm interested he market again! Thanks!!
The sales people had good product knowledge a d were able.to answer all of my question. They worked hard to find the the exact vehicle I was looking for at the price range I was hoping to find it.
This was the first time I ever bought a car by myself and it was a pleasant experience. Tammy Bell wasn't pushy but very knowledgeable and helpful! I definitely recommend going to see her at Roundtree Moore Kia for your next car purchase! I bought a 2018 Kia Niro and am so impressed and so proud to call it mine!
Mark Mcrae is persistent, understanding & great at sales. The entire staff was excellent and very professional. I had a wonderful experience purchasing my stinger at Rountree Moore Kia of Lake city! Highly recommend!
She was sweet and kind... amazing . Very helpful... and understanding . Could not ask for a better place to shop. I recommend this place to anyone
I enjoyed my time with the sales department, where I felt they were able to be very accomidating. They even stayed a couple hours past closing time to be able to get me in my brand new vehicle that day.
I thought Rountree Moore was only about selling cars until my car was hit in an accident. My Hyundai and I were sent to Rountree Moore Ford for repairs. I had never received that level of customer service and Professional Care with an automobile before. So, when my car needed repairs I was sent to Rountree Moore Kia for help. Yet again, the caliber of kindness and professionality afforded me by Rountree Moore Kia blew me away!!! I'm glad I was made to find them!
Tammy is very helpful and accommodating. A very pleasant experience. This was my third purchase here and I’m sure I’ll use them again.
Everyone involved was patient and friendly. There was no rushing and let us move at own pace, and not feel pressured or rushed. The didn't treat us like customers as much as if we were friends.
Went in to get a 3rd row seating vehicle & Tammy went above & beyond to get me into my perfect Dodge Journey 😍 thank you for the awesome service!
Bought a used car 3 months ago. Has 38,000 miles on it. It compressor has stopped working. Have made several attempts to speak to someone about this but no one will return a call. Finally spoke to sales manager. He said basically too bad! GM is supposed to call me tomorrow. (We will see). They do not stand behind their products nor care about their customers. Save yourself.
This is my second time getting a car through this dealership and Id go back in a heartbeat for my 3rd car. The service and sales associates are great.
I wasn't sure what kind of car I wanted to buy when I stopped by Rountree Moore Kia. What I did know is the price point that I was looking for and the features. For me the features were more important than the price point. They helped me find what I was looking for and also worked with me to get the price point down closer to what I would be happy with paying.
The sales person,Tammy Bell was very professional and friendly. I gave 3 stars for rating because I was told a full tank of gas, which I got and detail on the car's interior which I did not get. I actually cleaned the streaks off the interior mirror and windows myself. Dust all over dash and gauges. You will enjoy your experience with the sales rep and financing, but before you drive off,take a good look at the detail job you got.
Mr.Mcrae was informative and didn't make empty far fetch promises like most car salesman. He kept it real and was professional at the same time.
Very helpful and polite. Will definitely return for any future purchases. Answered any and all questions I had. Every person I encountered there was very nice.
My husband and I are happy that we chose Kia in Lake City...they had what we needed in stock and couldn't be nicer assisting us with our purchase. We traveled an hour and a half to get there, but the easy, hassle free experience was worth it. Big thank you to Anthony and Tammy!
My salesman, Mark Mcrae, cannot be beat. He was awesome. Can’t say the same for the sign-the-forms guy. Didn’t get his name. He kept blaming the state for the problems of transferring the tag. We almost left. We had waited about a hour+ to get into his office to sign for deal and the he didn’t have the right names for the tag transfer. It was a mess. However, Mark calmed the husband down and we finally got it done. Honestly, if it wasn’t for Mark, my better half would have probably nixed the deal. I ... Read More DealerRater - May 12, 2018
Just want to say what a pleasure it is to show up to such a wounderful dealership to have your car serviced for what ever reason and it gets taken care of in a timely manner. Thank you, Mark Boseman and Lauren Conyers and the whole team that work gogether to make it posable and all you have to go though great job.
Tammy Bell was upbeat, organized, prepared and very knowledgeable. She presented herself as very experienced at her job . She displayed a high level of customer service which really made the whole experience awesome.
I purchased a 2018 kia sportage. Everyone was so friendly and help us out in every way!! The salesperson Mark was awesome! Our finance guy Chris was the best! He was able to get our payment Lower, interest rate lower and got us in and out quickly!! We will definitely be back!
My husband and I went to the Kia dealership in lake city fl today to hopefully purchase a new car, anytime we do this it is always a long drawn out process, well, I must say, today was great, everyone we dealt with was very efficient, and pleasant. Did not waste a bunch of time or leave us sitting for an hour waiting on them, this was one of the best car deals we have experienced. We were very happy to have done business with this dealership and all of their employees.
Very kind & courteous, I recommend Tammy Bell to everyone. She made sure I had food & water, love my new 2018 Kia Forte. Thank you Anthony for working hard getting me into my beautiful ride!
Was contacted emediatly, first by text and e-mail, then by phone, Tammy went out her way to get me in a car. Love her.
We decided to trade in our Kia Soul, got a grear deal from Rammy on our new Kia Sportage. I recommend Tammy as the best person to deal with. Thanks for your help
I totaled my car and had to work around rides here and there. Tammy came and picked me up! I was impressed with her great customer service! I knew what vehicle I wanted and they made sure everything was ready and affordable for me. When I’m ready for my next vehicle, I will only shop here.
I am totally satisfied with the purchase of my new 2018 sportage. Tammy was awesome. She was totally prepaired for me when I arrived. I test drove the vehicle. she gathered all my info. I was in and out in approximately 3 hours. She made sure I knew everything about the sportage and how it operates. She was a very pleasant person to deal with. I will definitely refer my friends to her and Roundtree Moore Kia in Lakecity. When I decide to make another purchase It will be with Tammy at Roundtree Moore! Thanks guys, I love my sportage.
The people at the dealership wiere great to work with and very informative. They got us into the vehicle of our choice. Our sales person, Tammy was great and listened to our needs, she did a great job making our experience wonderful. Thank you
Awesome customer service and very friendly employees! Went in for a vehicle and they put me in the exact truck I was looking for the same day.
I enjoyed the experience of buying a car at this dealership because they gave me information and didn’t pressure me for a sale. I was at a point where I needed to get something reliable and affordable to drive to work. I haven’t bought a new car in almost 30 years, mostly because of the aggressive behavior of some car dealers. My time wasn’t wasted. I highly recommend this dealership to friends. Thank you Tammy Bell and Rountree Ford Kia.
I came to turn in my lease, and to get another car. Tammy Bell and the rest of the staff helped me tremenously. I will definitely do business there again!
This is my third vehicle I have purchased with RMK and 2/3 times I’ve had the pleasure of having the same person helping me! Ms. Tammy Bell. She’s made me feel right at home with her services and finding the best deal and vehicle for me and my family! I recommend RMK and Ms. Bell every time someone asks me where I’ve purchased my vehicle. Thank you to Chris Hamrick as well! Another friendly, down to earth employee there at RMK!
Our salesman was very professional and made it one of the most pleasant experiences buying a car that we’ve had in a long time. We’re so glad we were fortunate enough to get his assistance. Everyone took the time to introduce themselves and go over everything with is. There was a recall issue possibly with the car we picked out but they checked it out and make sure this car was safe to drive and not one of the cars needing to be taken back. They worked with us on the price and I could go on and ... Read More DealerRater - Mar 24, 2018
Mark was amazing! He helped me with everything I needed. And happily answered every question I had. I’ll send everyone his way. Thank you so much Mark and Roundtree
I was very pleased with guidance I was given. Mark was very informed with his knowledge of the Kia. I will be back when my daughter is ready for her vehicle.
I had an appointment for 7:30 for my first oil change with complementary car wash. I was told on arrival it would take 30 to 40 minutes so I chose to wait. Big mistake. There was some kind of mishap and I was informed after 90 minutes of waiting that my oil change hadn’t been started yet. I got an apology for the bad communication and was assured they would rush me out. I didn’t leave until almost 10:30! I was so upset I sat with a finance manager to inquire about cancelling my maintenance contract. I was told I had better keep ... Read More DealerRater - Nov 16, 2017
She helped me get a loan even though i had past bad credit history. They were very hospitable and inviting the vehicle was clean and I will return here in the future
Walked in, picked out what I wanted and it was delivered the next day. My car was ready and waiting on Me when I got there. Tammy Bell synced my phone with my car and made sure I knew about every feature on my fully loaded Kia Optima SX.
It was a great experience working with Tammy Bell (my Sales Rep)! I appreciate all the hard work the dealership did helping me find the right vehicle for me. They met all expectations and more.. Thank you Rountree Moore Kia and your staff.
I was highly impressed with Rountree Kia! Dwight, Mike and sale Manager were professional, accommodating, forthright, and listened to my needs. I explained what needed, what I would was looking for and they went right to work!!! I was actually the customer!! No con, no pushing, and I was treated with the utmost respect! I received every rebate that my Kia was entitled to! Dwight even returned my rental for me to Enterprise!! Amazing team! All my service will be through Rountree! Thank you Rountree! 🙂
My experience was great! Dwight was such a kind soul and helped me get exactly what I was looking for! Not to mention he help me with my old car! Very great man at a very great place!
Rick, the salesman, was rude and condescending. I'm not going to spend my money here after this encounter. I'm not even sure this guy was a salesman, but he certainly worked there and when I approached him with a question he was horrible.
I was very happy with my experience buying my new Kia. The only thing that could use some improvement would be the cleaning of the vehicle itself. Although it was in the showroom I went home with windows that were cloudy and dirty.
It was a awesome experience, had great prices and great people to work with ! No other dealers could neath their prices, so I know I good a great deal.
I went into shop for a super new used, good on gas, compact car. I was shown everything from new to used. No pressure was put on me to buy something I couldn't afford or wanted. I drove away after only a few hours with tag title and a full tank of gas. This is my 3 car from Rountree Moore in last 20 years. I really never thought of used till my daughter to be bought her used car a few weeks back. The entire family is pleased with the entire team and experience. A special thanks goes out to ... Read More DealerRater - Oct 1, 2017
Ray Townsend waa very helpful in the purchase of my new Kia Soul. He worked to get the pricing my husband and I wanted and was very friendly the entire time.
Dwight made the buying experience very enjoyable. He explained everything about the vehicle to both my wife & I, connecting both our cell phones to the vehicle.
You can't beat Rountree Moore (Mark McRae) for friendly professional sales and service. For our vehicle needs its where we always go. Quality products and pricing you can trust.
Purchased my used infinity from mark McRae and he done a great job. Got me the car and payment I wanted! I would recommend going and seeing him for your next purchase
The salespeople I worked with gave me the deal I was looking for and made good on all their promises. They were helpful in finding exactly the vehicle I was looking for without being pushy at all. I would definitely shop here again!
My experience was great from the moment I walked in the door my salesman was awesome and determined to help get in a new car that day
The experience with Rountree Moore Kia was great. Dwight Fitzmaurice was my sales associate. He went over all the cars bells and whisles. Could not ask for a better sales associate. Thanks to all.
I love dealing with rountree, I never feel like I'm being taking advantage of like most dealerships. The sales team is excellent! My sales associate was Ray Townsend, he got me into my 2016 vw Jetta and I'm in love!
Mr. Fitzmaurice made my husband's and I buying experience very easy and unstressful. By far the best experience I've ever had purchasing a vehicle!
I have always dreaded going to buy a car, but Ray Townsend went above and beyond to make sure I was happy i'm very impressed
Everything was up front! No surprises! Excellent salesman with fast friendly service! Definitely will buy from mark again. Clean nice establishment. They went above and beyond when the truck I wanted would not work for my needs they put me in one that is everything I needed and then some!
I went in to check a few prices on cars and could not believe the awesome service I received! I will certainly be back to buy a car from Ray. He was very professional, knowledgeable and nice. There were so many choices I really needed to sleep on it. Thank you so much, Ray!
Great vehicles with friendly, positive and knowledgeable people. We enjoy checking out new models to see what might work for us in the future and our budget.
Awesome... Everyone was friendly and attentive .. Mark took care of everything for me. I was in and out in no time! Great team ! Will be back in the future!
Very professional ,pleasant, and was accommodating in getting my payment At an acceptable payment that was affordable. I love my Niro and the gas savings.
Dwight was friendly, knowledgeable and very helpful. I pretty much knew what I wanted and he steered me in the best direction for me. The transaction was quick and easy. Every one at the dealership was great. Dwight had called me ma y times to check on how I lime my new purchase. I had a small problem with my Bluetooth and when I came in he was eager to help me. And has also called to check on this. I would definitely recommend him and the dealership to my friends
The Salesman was more than meets the eye. He was considerate to our situation and solved our problem of needing a reliable affordable car. Thanks to Mark he accomplished this for us and has a customer for life.
It helps to know your salesman recently purchased the same car you have. Dwight is very professional and has kept in touch to make sure everything is still going well with my Niro. The first Niro I drove was not to my liking. Dwight presented other options but, I was set on a hybrid. He offered to find the exact car I wanted. I did find the perfect car for me and it was the Niro on the showroom floor! No pressure, I just kept going back to that car. We got it off the floor and it rode completely ... Read More DealerRater - Aug 30, 2017
I was having issues with another car and they were more than understanding. Worked very well with me and did everything they could with out being the typical pushy salesman. Will definitely refer him!
Tammy Bell was an excellent salesperson guide us through different Kias lettuce to the Kia Sorento that we purchased and I love my ride and see was very helpful
We have bought 4 vehicles from, .Roundtree Auto Group over the past 7 yrs and have been very satisfied. . We have had several sales associate's with each sale but my favorite was definitely, Ms Tammy Bell @ Roundtree Moore Kia . Tammy will take care of all your needs and will work hard to help find you and your family the perfect vehicle for you budget no matter how long it takes she will put you in the vehicle that is best for you !
Professional, friendly and knowledgeable describe what Mark McRae and Anthony Cosentino were! Covered all the bases and truly cared that the customer was happy. Thanks!
Tammy Bell was amazing! Very warm and friendly, but professional. She helped us find a great car right within our budget! We will be buying more in the future. ?
I truly enjoyed my experience with this dealership. I recommend friends and family to choose them for future purchases and I will be using this dealership for all future car purchases.
Ray Townsend did an outstanding job on helping me get my new car. He was very professional and courteous to me and my fiancé. Went about and beyond to make sure we were completely satisfied.
Tammy Bell has been our salesperson for a few years now and is always very helpful and very friendly and she was on top of everything she made it a very quick and very simple just the way we like it. I will recommend her and the dealership to all my friends.
Ray Townsend isn't your typical salesman. His customers are important to him. He definitely goes above and beyond for his customers. He's efficient and will give it his best shot at getting you, the customer, what you want. If you want a salesman and dealership you can depend on the Ray Townsend is your guy and Rountree Moore Kia is your dealership!
I went there to buy a car I met Tammie Bell she was very friendly and very helpful she Kero helping me to get my payments where I need to be in the staff is very friendly and very helpful to
I went in looking for a specific vehicle and a specific payment range and they found exactly what I was looking for. I was in and out in just a few hours. One of the best dealerships around and Mark McRae is one of the nicest and most professional salesman I've worked with.
I was hesitant going in. I needed a car, because I had been in an accident, but was dreading the experience. I went in knowing what I was pre-approved for and how much I wanted my monthly payment to be. I was able to get what I wanted at a price that fit into my budget. Everyone was extremely helpful, knowledgeable, and they made the experience a great one for me!
I knew I wanted a Kia due to how well they hold up over time, and I usually hate hassling with going to a car dealership, but Ray Townsend made the entire process easy and enjoyable. He's funny and personable and doesn't use any high pressure sales tactics. I felt like I was buying a car from a best friend. I highly recommend Ray for your next Kia purchase! 🙂
My husband and I really don't have credit and HATE dealing we anything that has to do with buying vehicles! So i called and talked to Mark just to see if he could work something out. Mark got all of our information down and called me back about a half hour later and said that they could work something out. So we drove out from macclenny and they really did work a deal out!! Our intrest rate is good and we didn't have to give up our first born!! Chris fixed us up on the deal!! Valeri was ... Read More DealerRater - Mar 20, 2017
We got turned down by VyStar, but within minutes Anthony, Mark and Sam had us driving home in our new (to us) 2014 Honda CRV and we absolutely love it! Not only did they get us a better deal, they also got us GAP and a 4 year Maintenance Program too!
My wife, Sabrina, and I had a most wonderful experience at Rountree-Moore Kia. The salesperson, Mark McRae, was very knowledgable, helpful, and polite. The Financial advisor, Mr. Michael Kelley, was also, helpful, knowledgable and helpful. There was no pressure applied, but they both bent over backwards to make our purchasing experience as pleasant and easy as possible! I thank God for these two men of integrity and great manners!
Wonderful people,great communication,made it work,great salesman.great finance department,i highly reccomend rountree moore kia to anyone who is looking to but a brand new car.
Mark sold me a Kia Sorento last week, I was very pleased with his service and would recommend dealing with him for all your needs in buying a vehicle